Author: Justin Isom

For Amazon DSPs, managing a last-mile delivery operation is a daily challenge where small costs quickly add up and minor disruptions can ripple into significant expenses. The unpredictable nature of staffing in this high-turnover environment demands a level of precision that traditional scheduling simply can’t provide. But with 2on2off, DSPs now have a scheduling solution…

For years, DSPs have prided themselves on avoiding the costly trap of overtime. Amazon’s DSP business model pushes for efficiency, and keeping overtime under control is a point of pride for many DSP owners. Overtime means higher wages, labor law compliance, and more complex staffing coordination—so why wouldn’t you avoid it? But there’s an unintended…

One of the biggest challenges Delivery Service Partners (DSPs) face is the dreaded call-off. When a Delivery Associate (DA) calls off at the last minute, it doesn’t just throw off the day’s schedule—it can result in something far more severe: dropped routes. This is a nightmare scenario for any DSP because dropped routes mean fewer packages…

In the high-paced world of Delivery Service Partners (DSPs), managing costs and maximizing profitability are paramount. However, one of the most significant and often overlooked challenges DSPs face is employee turnover. The financial implications of turnover are staggering and can severely impact a DSP’s bottom line. It is known that it costs DSPs approximately $1,633…

In an industry where high turnover rates, burnout, and injury claims are the norm, Last Mile DSP, LLC, has managed to stand out by earning an impressive .71 Workers’ Compensation Experience Rating (E-Mod). Since its inception in August 2019, Last Mile DSP (LMML) has been at the forefront of innovative workforce management, proving that a…

Redefining work schedules